"Amazing customer service. So accommodating and excellent communication. I look forward to shopping with The Lili Pad again!"
Mar. 16, 2021 at 2:31 PM EST
"The owners, Bob and Nancy, are completely customer service oriented!! They have bent over backwards to help me with my orders. Free shipping is a really great perk too. I look forward to the day I can shop in person in their wonderful store!!"
~ Lynne Marion in CA
Mar. 12, 2021 at 12:59 PM EST
"Found my new go to for MacKenzie Childs. Great Customer service. ❤️"
Feb. 20, 2021 at 12:47 PM EST
"Thank you , dear Lili Pad, for always being my best source for MacKenzie-Childs ever! (Even better than their own site.) Bob and Nancy go way above and beyond with their excellent service and their free shipping is such a gift.
I think I'd have to say 10 stars for them!!"
Feb. 20, 2021 at 12:43 PM EST
"Best customer service"
Jan. 7, 2021 at 5:53 PM EST
"Bob is great! Responsive to inquiries and professional and courteous as well! Thank you!"
R Thomas Sherba
Dec. 21, 2020 at 12:44 PM EST
"You had exactly what I needed and it arrived within a few day (during the holiday rush)! Amazing, thank you :)"
Dec. 17, 2020 at 8:01 PM EST
"I was very impressed with your inventory of McKenzie Childs. I tried all my sources and you had exactly what I needed and sent it to me in a week. Wish I lived near your store-I would love to shop there. Thank you!!!"
Dec. 7, 2020 at 1:24 PM EST
"So pleasant and easy to do business with
I wouldn’t order my Mackenzie Child order anywhere else after discovering the Lili Pad
Great customer service"
Nov. 17, 2020 at 3:14 PM EST
"Great experience! Store owners were very nice! Will buy again"
Nov. 16, 2020 at 12:57 PM EST
"Incredible staff and so thoughtful"
Nov. 5, 2020 at 4:35 PM EST
""Loved the phone chat while ordering. Great website. Looking forward to receiving lovely, creative items. They were very helpful with my many questions.""
Oct. 19, 2020 at 4:28 PM EST
"It's great to support local businesses and the Lili Pad is a wonderful place to shop. Thank you for always being attentive and giving the best customer service."
Oct. 16, 2020 at 10:47 AM EST
"Bob is a rockstar!! I have purchased a plethora of Mackenzie Childs from the store all long distance after going in there one time many many years ago. He is honorable fun smart creative and knows his stuff!! Kudos to the Lili Pad family in five stars!!"
~ Paula leed rye nh
Oct. 15, 2020 at 3:47 PM EST
"Five stars again for this second MacKenzie-Childs purchase! Really appreciate your long-distance service.
Can't wait to visit the store in person, once this Covid mess calms down! You guys are the BEST!"
Jane Lillis Shrewsbury, MA
Sept. 25, 2020 at 4:00 PM EST
"Wonderful service. Great website!! Highly recommend!!"
Sept. 1, 2020 at 10:44 AM EST
"Thank you, Bob, for the smooth purchase and prompt shipment of the MacKenzie-Childs teapot for my daughter’s stunning new kitchen. The teapot is the perfect accent. She loves it! Always a pleasure doing business with The Lili Pad."
Aug. 12, 2020 at 3:21 PM EST
"I have been waiting to hear back from the store as to when they will receive the items ordered from Mackenzie-Childs. As yet there has been no further contact since the order was placed."
Aug. 2, 2020 at 5:43 PM EST
"This is the second wonderful experience I have had with Lili Pad...I truly wish there was a store here in the New Haven area.....the owner and staff is efficient and caring....Carol Schpero in CT"
CAROL B. SCHPERO
June 10, 2020 at 1:13 PM EST
June 6, 2020 at 12:59 PM EST
"I had a very pleasant experience and wished that there was a Store here in San Francisco, California.
Janet in CA"
June 5, 2020 at 4:19 PM EST
"great customer service"
May 30, 2020 at 6:23 PM EST
Nice and easy purchasing wonderful items shipped right to the house. Do miss poking around the store in person hopefully some day soon."
May 28, 2020 at 2:29 PM EST
"Very nice people. Will definitely be purchasing more stuff at this store."