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54 Customer Reviews / Average: 4.7 out of 5
May 7, 2022 at 6:16 PM EST
"Have not yet received my item"
~ Gloria Rolf
in MD
May 6, 2022 at 5:33 PM EST
"I haven’t received the Mackenzie Childs rose yet. Still waiting. Did you forget?"
~ Gail Dutton
in RI
May 4, 2022 at 6:36 PM EST
"The best costumer service. After my order they reached out asap to let me know, that items are not in stock. After I told them to cancel my money was refunded same day. Never I had such a great experience. Thank you please keep up great work!❤️💐"
~ Carine Alabilikian
in CA
April 27, 2022 at 1:34 PM EST
"Five star"
~ Anne Dowd
in NC
Mar. 24, 2022 at 11:16 AM EST
"Super service - fast shipping,protective packaging couldn’t ask more from an online order"
~ Lisa Kelly
in MA
Feb. 23, 2022 at 6:50 PM EST
"Compre una taza hermosa y al día siguiente me dijeron que ya no estaba disponible.. me entristeció mucho.. sigo esperando la devolución de mi dinero.."
~ Graciela Urena De Vasquez
in CA
Jan. 11, 2022 at 9:34 PM EST
"I keep getting Shipping Updates that say “On The Way.” I placed this order on 12/26/21, the day after Christmas & it’s now 2 weeks later & still my MacKenzie-Child’s items have not arrived. Also, I get occasional “Delivery Date Updates” that have moved from day to day constantly, but no where do the Tracking Notices for my 2 items ever say “Out for Delivery,” as you would expect something that was supposed to be delivered first this past Saturday, then Monday & now Tuesday (tomorrow)! I’m quickly losing faith in this company!
They broke up my order into 2 Shipments & I would paste the Shipment #s here, but I think if I back out of my message to retrieve those Shipping #s, this message I’m typing will disappear. But YOU should be able to find them. One Shipment has 2 M-C Ribbon & Dot Bath Sheets & the other Shipment has 1 Liquid Soap/Lotion Dispenser in the same pattern.
They were to be sent to:
Pamela M(?) Berg
5903 Babcock Rd Apt 707
San Antonio, TX 78240-2147

Please do get back to me ASAP & let me know what the heck is going on with this order. I don’t believe the problem lays with Fed-Ex, but with your store. This is some of the slowest Domestic Purchase Shipment I have ever experienced & I will not be purchasing from this store ever again!

Thank you, ahead of time, for your help & consideration.

Thank you."
~ Pamela Berg
in TX
Jan. 1, 2022 at 8:11 PM EST
"Absolutely fabulous customer service! I have ordered from The Lili Pad several times now, and all of the items arrived quickly and in perfect condition. Thank you, Bob & Nancy!"
~ Monica Nielsen in Pittsburgh, PA
Dec. 24, 2021 at 2:24 PM EST
"Great company. Delivered fast"
~ James Hunter
in AR
Dec. 8, 2021 at 11:54 AM EST
"Thrilled to find a MC item that is BO’d at their online store and in a store that I love! Customer Service is epic in person and equally beautiful online! Merry Christmas!"
~ Leslee Hughes
in PA
Sept. 9, 2021 at 1:00 PM EST
"I am so happy I found this store online. I am also happy with my purchase and the shipping was really done with care.
Thank you so much!"
~ Kelly G.
in NY
July 3, 2021 at 5:49 PM EST
"So happy to have found a store within an hour drive that sells Mackenzie Childs but even happier that their customer service is exceptional! Bob, Nancy and their staff go above and beyond!"
~ Vicki Morro
June 6, 2021 at 1:14 PM EST
"Thank you as ever Lili Pad for your extraordinary and personal customer service! Especially loved your recent 20%off sale for my favorite MacKenzie-Childs line!
You all are the BEST!
OXOX Jane in Shrewsbury MA"
~ Jane Lillis
in MA
June 3, 2021 at 12:36 PM EST
"Best customer service ever.
So pleasant and accommodating"
~ Sheila Connors
in MA
April 23, 2021 at 1:55 PM EST
"Very happy with my purchase! Thanks! I’m"
~ Susan Sloyka
in ID
April 22, 2021 at 12:37 AM EST
"Great service. Very happy with purchase."
~ Darlene Johnson
in IL
April 9, 2021 at 2:34 PM EST
"Excellent customer service!"
~ Bonnie Moseley
in TN
April 9, 2021 at 2:33 PM EST
"Great customer service!"
~ Bonnie Moseley
in TN
April 7, 2021 at 1:06 PM EST
"Did not receive order"
~ Rose Carter
in MO
April 4, 2021 at 10:18 PM EST
"Amazing customer service. So accommodating and excellent communication. I look forward to shopping with The Lili Pad again!"
~ Christina Consolvo
in VA
Mar. 16, 2021 at 2:31 PM EST
"The owners, Bob and Nancy, are completely customer service oriented!! They have bent over backwards to help me with my orders. Free shipping is a really great perk too. I look forward to the day I can shop in person in their wonderful store!!"
~ Lynne Marion in CA
Mar. 12, 2021 at 12:59 PM EST
"Found my new go to for MacKenzie Childs. Great Customer service. ❤️"
~ Katherine Trotter
in MS
Feb. 20, 2021 at 12:47 PM EST
"Thank you , dear Lili Pad, for always being my best source for MacKenzie-Childs ever! (Even better than their own site.) Bob and Nancy go way above and beyond with their excellent service and their free shipping is such a gift.
I think I'd have to say 10 stars for them!!"
~ Jane Lillis
in AL
Feb. 20, 2021 at 12:43 PM EST
"Best customer service"
~ Sheila Connors
in MA
Jan. 7, 2021 at 5:53 PM EST
"Bob is great! Responsive to inquiries and professional and courteous as well! Thank you!"
~ R Thomas Sherba
in OH

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